About Us

PartsGnome goal is to provide our customers with the best service, products, and pricing on automotive performance parts and accessories. We take pride in "Ridiculously Fast Shipping!" and have developed logistics programs, and a vast supplier network throughout the US and Canada to get your parts to you ASAP.

Shipping policy
We do everything in our power to get your order processed and shipped in the shortest time frame possible. Most orders will ship out either same day or within 1-2 business days, some exceptions may happen. Please allow three (3) to seven (7) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. If you would like to check inventory or estimated ship date, please contact us via phone or e-mail and we will be happy to assist you.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Vehicle Electronics and Tuners
- Engine Pistons, Bearings, and Valves
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. These returns will be accepted at our discretion.
- Any item that is returned more than 30 days after delivery. These returns will be accepted at our discretion.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@partsgnome.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@partsgnome.com and send your item to: 5570 Florida Mining Blvd S Suite 502, Jacksonville FL 32257, United States.

Shipping
To return your product, you should mail your product to 5570 Florida Mining Blvd S Suite 502, Jacksonville FL 32257, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.